Logistics management policy
Standard Shipping
We ship smaller, lighter items via courier or mail (e.g., UPS or Fed Ex). Items may require assembly. You’ll receive notification as soon as the order ships. Available shipping options will be noted in the shopping cart, but generally include 1-day and 2-day shipping. If 1-day shipping is available for an order, the order is expected to be delivered within 1 business day after it has been shipped and picked up by the delivery carrier.
If 2-day shipping is available for an order, the order is expected to be delivered within 2 business days after it has been shipped and picked up by the delivery carrier. We encourage you to review the shipping fees listed in the shopping cart prior to submitting your order.
Merchandise Pickup
Merchandise Pickup is available at participating locations only. If you select Merchandise Pickup, your items will be made available for pickup by you at one of our locations or warehouses. We may assist you in loading your items, but it is your responsibility to ensure items are properly loaded and secured. If your items are not available at the time of sale, we will notify you when they are ready for pick-up. At pickup, you will sign an acknowledgment that you received the items, inspected them, and found them to be in good condition.
Change or Cancellation
Order Change or Cancellation. You may change or cancel your order (excluding special orders, personalized items, or standard shipping items that have already shipped) up to 72 hours after the purchase date. Any additional amounts due for an order change must be paid in full before scheduling delivery. Refunds are issued based on the payment method used at the time of purchase. Refunds for purchases paid by cash or check will be issued by check. If you cancel your order less than 48 hours before the delivery date, we will cancel it, but we will charge the shipping costs to your credit card.
Exchanges/Refunds
The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement.
